General sales conditions and legal information

1. Preamble

1.1. Définitions

Seller : refers to FRANCE IS FUN, the trade name of FRANCE IS FUN, S.A.S, with a company capital of €5000, inscribed in the Registry of Commerce of QUIMPER under no. 801 947 599, with registered offices at 21, Residence de KERVEREGUEN, LOCTUDY (29750), with the following company object, in France and abroad :

  • The online sale of tourist activities and package holidays,
  • The design of tourist products,
  • Business finder activities,
  • Travel agency activities,
  • Business advisory and support services in optimising the quality of their services,
  • Communications,
  • The sale of articles derived from trademarks registered by FRANCE IS FUN.

Holder of a registration certificate from the ATOUT France Registry of Travel and Tour Operators under no. IM02914006.
Guarantor : CREDIT AGRICOLE DU FINISTERE,
Insurer : GROUPAMA LOIRE BRETAGNE,
Purchaser : refers to the contracting Party having ordered or purchased a Special Experience.

The Purchaser may or may not be the Beneficiary of a Special Experience, depending on whether or not the Special Experience is for the Purchaser’s personal use or is to be offered to a third party.

Special Experience : refers to an activity selected à la carte on the Site and that can be printed out.

Beneficiary : refers to a person holding an Exchange Voucher.

Customised Special Experience : refers to an Activity customised for a Beneficiary. Contains a Gift Voucher and a complete list of selected Activities.

Gift Voucher : refers to the Gift Voucher or Exchange Voucher contained in all FRANCE IS FUN Products, sent by the Beneficiary to the Partner in settlement of the Service selected in the Activities Guide, activities booklet, or on the Site.
The Gift Voucher may also take the form of an electronic ticket or gift card.

Exchange Voucher : refers to a summary of information concerning the Special Activity purchased, stating the first and last names, address and phone number of the Parties, amount of the purchase, appointment locations and dates.

Use-by-Date : date appearing on the Gift Voucher informing the Purchaser of the expiry date for the use of a Service.

Partner(s) : refers to the physical or legal person providing one or more of the Services included in a FRANCE IS FUN Electronic Ticket.

Party (or Parties) : refers, jointly or separately, to the Purchaser and/or Beneficiary and Seller.

Service : refers to the Service or Product supplied by the Partner for use by the Beneficiary in exchange for remittance of the Gift Voucher or Exchange Voucher.

Product(s) : refers to the Activity. When the Gift Voucher or Exchange Voucher corresponds to an Electronic Ticket sent by email to the Purchaser or Beneficiary, the voucher will state that it relates to a Product in electronic form.

Site : refers to the FRANCE IS FUN internet site : www.franceisfun.fr/en

Francisfuncard : urchase Voucher for a predefined amount delivered in electronic form as a code, or in paper form as a card, permitting the purchase of one or more FRANCE IS FUN Products on the www.franceisfun.fr Site, within the limits of the amount and for a predetermined validity period. Francisfuncards are not exchangeable and may not be extended.

1.2. Object of the Contract

The present General Sales and Warranty Conditions (hereinafter referred to as the “General Sales Conditions”) have as their object the definition of the conditions and methods under which the Seller proposes to market Products to Purchasers.
As a result, any order from the Purchaser implies his unreserved acceptance and full and entire compliance with the present General Sales Conditions, which shall prevail over any other document, in the absence of any particular conditions expressly consented to in writing by the Seller.
The Purchaser acknowledges his/her full awareness of the General Sales Conditions prior to placing his order.
The present General Sales Conditions enter into effect on 25 September 2014.
The Seller reserves the right to amend the present General Sales Conditions at any time, by publishing a new version on the Site. In the event of amendment of the General Sales Conditions, the applicable General Sales Conditions shall be those in effect on the date of the order, a copy of which, dated that day, will be sent to the Purchaser upon request.
The nullity of any clause in the present General Sales Conditions shall not imply the nullity of the General Sales Conditions as a whole. The temporary or permanent inapplicability of one or more clauses in the General Sales Conditions by the Seller shall in no case be deemed to constitute a waiver by the Seller of the other clauses of the General Sales Conditions, which shall continue to produce the same effects.
The photographs posted on the Site have no contractual value.

2. Validation and confirmation of the order

2.1. On the Internet Site : www.franceisfun.fr

In compliance with the Law of 13 March 2000 on the adaptation of the rules of evidence to information technologies and electronic signatures, the “double click” electronic signature associated with the authentication and non-repudiation procedure and the protection of all messages shall be deemed equivalent to a handwritten signature indicating the consent of the Party to the obligations arising from the transaction.
The Contract shall be deemed valid upon validation of the order upon the second click.
All contractual information will form the object of a confirmation by email.
In all cases, professional Sellers reserve the right to reject any order on reasonable grounds, i.e., particularly in the case of suspicion of fraud or if the quantities of Products ordered appear abnormally high for a non-professional Seller.

2.3. The struggle against fraud

In the context of its anti-fraud policy, the Seller reserves the right, pursuant to any order placed on the Site, to require the Purchaser to produce documentary proof for the purpose of validating the order.
In such cases, an email will be sent to the Purchaser informing him/her that his order is subject to verification procedures requiring the production of the documentary proof required for validation. Purchaser failure to reply to a request of this type within 2 days of the order will entail the automatic cancellation of the order in question, without possibility of subsequent complaint.

3. Price

Professional Sellers reserve the right to changes their prices at any time, while assuring the Purchaser that the price as indicated on the date of the order shall be applied.
The shipping charges set forth in Article 5.3 governing delivery of the Product are not included in the price in the absence of express agreement between the Parties. These charges will form the object of additional invoicing and will appear after final validation during the purchase of any Product on the Site.
All shipping charges are subject to VAT at the normal rate.

4. Payment conditions and methods

Payment for purchases may be made using the following methods, described in detail on the Site :

  • by bank card (Carte Bleue, Visa, Eurocard/Mastercard, Amex). During the purchase of a Product on the Site, the total amount of the order is debited from the Purchaser’s bank card on the date of the order. FRANCE IS FUN reserves the right to suspend all orders and deliveries in the event of non-payment or rejected card payment authorisation by standard, officially accredited Internet payment authorisation undertakings. The Site is equipped with an online secure payment system which encrypts all user bank card data during transmission.
  • by any other payment method available on the Site, according to the conditions described in the payment procedure. In any case, the delivery periods for Product shipping or transmission by email will be calculated from the payment receipt date.

5. Delivery

5.1.

The Products are published in limited quantities due to the limited reception capacity of the Partners and limited product validity periods.
Product offers are valid within available stock limits, subject to Product Use-by-Dates.
In the event of the non-availability of the Product ordered, the Purchaser will be informed without delay and will be given the option of cancelling the order.
The Purchaser may then either request an exchange for Products of equivalent characteristics and prices, in which case a new order will be issued for the new Product upon validation of the selection made by the Purchaser. The new order will be processed without delay, as the payment has already been validated.
In the event that exchange should not be possible, FRANCE IS FUN will proceed with reimbursement of the sums paid. Product non-availability shall in no case engage the liability of FRANCE IS FUN, nor give rise to any claim for compensation in favour of the Purchaser.

5.2.

Physical Products will be delivered to the postal address indicated during placement of the order.
The liability of FRANCE IS FUN may in no case be engaged when the delay is attributable to the Purchaser, that is, if the addressee is not at home upon Product delivery, or due to incorrect order entry by the Purchaser.
Nevertheless, in the event of obvious delay, FRANCE IS FUN undertakes to take all useful steps to investigate and remedy any malfunction attributable to its transport service/email transmission service.

5.3.

The delivery of physical Products will be made by Colissimo Track-a-Parcel or Chronopost, depending on the Purchaser’s choice.
Delivery details and costs are available at the following address : https://www.franceisfun.fr/conditions-livraison.html
In the event of late delivery, the liability of FRANCE IS FUN shall in no case be engaged if the delay is due to force majeure or the act of a third party responsible for the transport.

5.4.

Products in electronic form will be sent to the email address indicated during placement of the order. Printing the Product(s) will be the responsibility of the Purchaser.
The liability of FRANCE IS FUN may in no case be engaged if the delay is attributable to the Purchaser, i.e., in the event of erroneous entry by the Purchaser when placing the order.

6. Right of cancellation.

In compliance with Article L 121-21-8 of the Consumer Code, the Right of Cancellation may not be exercised with regards to FRANCE IS FUN Products corresponding to “Accommodation services other than residential accommodation (…), restaurant or leisure services to be provided at a predetermined date or for a predetermined period of time”.
These Products may nonetheless be the object of an exchange under the conditions set forth below.
In compliance with the provisions of Article L.121-21 of the Consumer Code, in the case of distance selling, the Purchaser will enjoy a 14-day cancellation period counting from the Internet order validation date with reference to the www.franceisfun.fr Site, or counting from the date of receipt of the FRANCE IS FUN Gift Packages, by the Purchaser, or, in the absence of the same, the Beneficiary, without stating a reason or liability to penalty, with the exception of delivery and return costs, which shall be the responsibility of the Purchaser.
Only cancellations sent by registered mail with return receipt and accompanied by the cancellation slip, available on the Site, will be taken into account by FRANCE IS FUN and may give rise to reimbursement.
The cancellation slip is to be printed out on the www.franceisfun.fr Internet Site, worded as follows.

Cancellation voucher

CANCELLATION SLIP (To be completed if applicable and returned by registered mail with return receipt to the administrative and commercial headquarters of ………………………………………………………).
I, the undersigned, …………………………………………………………………………….* hereby declare, in compliance with the legislation on distance selling, that I am exercising my purchase cancellation right forming the object of the order form within the legal cancellation period.
Type of product :……………………………………………………………………………………………………..
Order date *: ……………………………………………………………………………………………………..
Order number *: ……………………………………………………………………………………………………..
Client address *: ……………………………………………………………………………………………………..
Date *: …………………………………………….Signature *: …………………………………………………………………………..
* Required

6.2. For the Activities

In compliance with Article L 121-21-8 of the Consumer Code, customised Activities and Gifts may not be object of a right of cancellation.

7. Exchange and extension

7.1. Conditions of exchange/extension

Except in the possible event of stock shortage, the Purchaser or Beneficiary will have the option of an exchange or an extension in the Product validity period, at any time during the Product validity period and following month.
The Purchaser or Beneficiary will have the option of obtaining a new FRANCE IS FUN Product of equal value to the Product being exchanged, or at a higher price, paying the difference between the value of the Product exchanged and that of the new Product requested.
If the exchange or extension is requested during the Product validity period, no participation in the processing costs will be requested.
If the exchange or extension is completed after the Use-by-Date and in the month following it, participation to the processing costs will be requested, at the cost of twenty (20) Euros.
No exchange/extension will be possible if requested over one month past the Use-by-Date. One single exchange/extension will be accepted per Product.
Only Products that have not been the object of a prior exchange/extension may be exchanged.

7.2. Methods of exchange/extension

The Purchaser or Beneficiary will be required to complete the following online Exchange Voucher, then print and send it by registered mail with return receipt.

Exchange Voucher

EXCHANGE SLIP (To be completed if applicable and returned by registered mail with return receipt to the administrative and commercial headquarters of ………………………………………………………).
I, the undersigned, …………………………………………………………………………….* hereby declare, in compliance with the legislation on distance selling, that I am exercising my purchase cancellation right forming the object of the order form within the legal cancellation period.
Type of merchandise or service *: ……………………………………………………………………………………………………..
Order date *: ……………………………………………………………………………………………………..
Order number *: ……………………………………………………………………………………………………..
Client address *: ……………………………………………………………………………………………………..
Grounds : ………………………………………………………………………………………………………………………………………….
Selected Exchange Special Activity :
Preferred date for the newly selected Special Activity :
Date *: …………………………………………….Signature *: …………………………………………………………………………..
* Required

Within the framework of the exchange/extension of a physical Product and for the purpose of finalising the exchange procedure, the Purchaser or Beneficiary will also be responsible for printing the Exchange/Extension Voucher and sending it to FRANCE IS FUN by post (preferably registered mail with return receipt), accompanied by the Gift Voucher, to the following address: FRANCE IS FUN ………………………
The exchange/extension request date taken into account will be the postage date of the postal letter mentioned above, based on the postage date stamped on the envelope.

If the conditions for exchange/extension are met, in compliance with the methods of exchange/extension set forth above, the Purchaser or Beneficiary will receive an email informing him/her of the generation of a credit in the amount of the Product or Products exchanged, minus any processing and customisation costs. The credit may be used during a three-month period counting from its issue date, for any order of a new Product.
The credit may be cumulated with others or may be utilised over the course of several purchases. The order must be placed under the conditions mentioned in Article 2.

Within the framework of an exchange or extension, the Product ordered must be a Product in electronic form, valid for 12 months counting from the date of purchase.

As an exception, following an express request addressed to the Client Service, it may be possible to request delivery by post. In such cases, shipping costs in the amount of €15 will be invoiced.

8. France is Fun product utilisation conditions and liability

8.1.

www.franceisfun.fr Internet Site. The Products will be valid until the Use-by-Date indicated on each Gift Voucher.
After the Use-by-Date, an exchange/extension will be possible under the conditions established in Article 7.2.

8.2.

The Partner may request a Beneficiary to send him/her the Gift Voucher to confirm the reservation. We strongly recommend sending the intended Gift Voucher to the Partner containing the details of the Beneficiary address and telephone number with return receipt. The Beneficiary will be required to keep the Gift Voucher slip bearing the unique Gift Voucher identifier, the Product Use-by-Date and the title of the Product. Neither FRANCE IS FUN nor the Partner will be held responsible for loss of the Gift Voucher.

8.3.

In view of the lengthy Product validity periods the content of the Services and/or the list of Partners may be redefined following publication of the Activities Guide, without engaging the liability of FRANCE IS FUN. Similarly, the classification of Partner establishments is subject to change over the course of the Product validity period.
Thus, when reserving a Service, it is the responsibility of the Beneficiary to verify the exact content of the proposed Service as well as the list of different Partners. In view of the Beneficiary’s active role in terms of selecting the Partner from the Guide, choosing the desired date and the mutual independence of FRANCE IS FUN and the Partners, FRANCE IS FUN will not be held liable for any non-availability on the chosen date, including non-availability caused by a technical problem. We recommend reserving as early as possible to enjoy a wide range of dates.

8.4.

No cancellation or postponement of the reservation will be accepted without the direct consent of the Partner.

8.5.

The Services do not include transport to the meeting place with the selected Partner or subscription to the Internet for online services.

8.6.

In the event of non-utilisation of the Activity or loss or destruction of the Gift Voucher, the Beneficiary will enjoy no claim to reimbursement. FRANCE IS FUN reserves the right not to follow up complaints from a Purchaser and/or Beneficiary having purchased the Product outside the traditional FRANCE IS FUN Product distribution network, namely directly from a private party. In the event of activation problems, Purchasers/Beneficiaries are advised to retain proof of purchase so as to verify the validity and status of their Product directly on the FRANCE IS FUN Site.

8.7.

In compliance with applicable legislation and, more particularly, the articles of the Tourism Code relating to consumer data protection, FRANCE IS FUN enjoys a financial guarantee issued by LA CAISSE REGIONALE DU CREDIT AGRICOLE DU FINISTERE DE QUIMPER.

9. Restrictions

9.1. Restrictions

Some Services are only accessible under certain conditions (physical, meteorological, technical or other). The conditions for each Service are indicated in the booklet/description or on the Site. The Partners reserve the right to refuse the requested Service or to change the reservation if the required conditions are not met.
Due to the nature of certain Services, certain Partners may request the Beneficiary to sign a liability discharge or to make a security deposit. In any case, FRANCE IS FUN will not be required to compensate the Purchaser/Beneficiary.

9.2. Warranty exclusions

The Services do not include transport to the meeting place with the selected Partner or subscription to the Internet for online services.
A Gift Voucher or Exchange Voucher Beneficiary will be required to address him/herself directly to the Partner for any supplementary Service not included in the offer, according to the contractual conditions of the Partner.
The liability of FRANCE IS FUN may not be engaged in the event of loss, theft or return of the Gift Voucher occurring after delivery of the Product, or any inability to practise certain activities, attributable to the Purchaser and/or Beneficiary.

10. Transfer of risks

The transfer of risk in the event of loss or deterioration of the Product will take effect upon the Product delivery date.

11. Non-compliance

11.1. Non-compliance of the physical Product

11.1.1. Formulation of reserves by the Beneficiary or Purchaser in the event of patent defect of the physical Product within 72 hours of delivery

Upon delivery of the package, the person taking the delivery is advised to make a careful inspection of the Product and to draw up any possible reserves on the carrier’s delivery slip in the event of deterioration of the package in whole or in part. Whether or not reserves have been formulated on the carrier’s delivery slip, it is imperative that the person taking the delivery inform the shipper, stating the grounds for complaint, by registered letter, within 72 hours counting from reception of the disputed package. If not, the Product will be deemed to have been delivered in good condition and may not form the object of any subsequent objection on the grounds of patent defect.

11.1.2. Formulation of reservations by the Beneficiary or Purchaser in the event of delivery error or non-compliance of the physical Product within 48 hours of delivery

The Purchaser or Beneficiary must inform FRANCE IS FUN in writing on the date of delivery, or on the following day at the very latest, of any complaint regarding error of delivery and/or non-compliance of the Products by nature or quality compared to the information appearing on the order form. Any complaint filed beyond this time will be rejected without possibility of recourse. Complaints may be filed with FRANCE IS FUN by email, using the contact form based on this model : contact form.

No consideration will be given to complaints not filed in compliance with the rules set forth above and within the predetermined complaint periods, releasing FRANCE IS FUN from all liability towards the Client.
he Parties agree that the warranty of the Seller shall be strictly limited to the replacement of all merchandise acknowledged to be defective by the Seller, giving due consideration to the use made thereof at the Seller’s discretion.
In no case shall the Seller be required to compensate the Purchaser or Beneficiary for all prejudice, of whatever nature, arising from the implementation of Product replacements.

11.1.3. Formulation of complaints in the absence of delivery of the physical Product within 72 hours of delivery

In the absence of delivery on the anticipated date (see “Conditions of Delivery” at https://www.franceisfun.fr/conditions-livraison), no consideration will be given to complaints issued more than 72 hours after delivery.

11.1.4. Maintenance of legal warranties.

FRANCE IS FUN shall remain bound by the legal warranty in the event of non-compliance or inherent defects of the Product sold, in compliance with the provisions of Article L 211-4 of the Consumer Code and Articles 1641 et al. of the Code Civil.

11.2. Non-compliance of the Products in electronic form

Following reception of the Product in electronic form by email, the Purchaser is advised to verify the nature of the Electronic Ticket and to draw up any reservations in the event of possible error.
All reservations must be sent by e-mail using the contact form, without delay.
No consideration will be given to reservations not filed in compliance with the rules set forth, releasing FRANCE IS FUN from all liability as regards the Purchaser.
The Parties agree that the Seller warranty shall be strictly limited to replacement of any Product in electronic form acknowledged by the Seller to be non-compliant.
In no case shall the Seller be required to compensate the Purchaser or Beneficiary for any prejudice, of whatever nature, arising from the implementation of Product replacements.

12. Force majeure

The obligations set forth in the present document shall not apply, or shall be suspended by law, without claim to compensation, if fulfilment thereof proves impossible by reason of force majeure, in the case of a fortuitous event as defined in case law, or on any grounds attributable to the Purchaser, Beneficiary or Partner.
Each Party undertakes to inform his/her Co-Contractor, by any means and without delay, in the event of occurrence of force majeure impeding the fulfilment in whole or in part of the Party’s contractual obligations.
The Parties agree to take all steps to prevent or minimise the effects of contractual failure to fulfil caused by force majeure; the Party wishing to invoke force majeure agrees to serve notice of force majeure, and, if applicable, cessation of the same, upon the other contracting Party without delay. The event of failure to do so shall entail loss of discharge of his/her liability.

13. Confidentiality of personal data

The collection of personal data and the use of the same for the purpose of processing the orders and the compilation of Client files shall be subject to the consent of the person concerned.
In compliance with the French Data Processing Act of 6 January1978, the Purchaser/Beneficiary enjoys a personal right of access to the withdrawal, rectification and deletion of his/her personal data. The Purchaser/Beneficiary may exercise this right by writing to FRANCE IS FUN, indicating his/her first and last names, address and the object of his request.
All the information relating to the collection of personal data is accessible in its entirety in the section entitled “Confidentiality Policy”.

14. Intellectual property rights

The elements reproduced (namely trademarks and all illustrations, images, logotypes and photographs) on the FRANCE IS FUN.fr Internet Site are the exclusive property of the Seller and are protected by copyright, and trademark and patent law.
All reproduction, modification or use of these trademarks, illustrations, images and logotypes, in whole or in part, for any reason whatsoever and on any support whatsoever, without the express prior consent of the Seller is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logotype and, more generally, any other distinctive symbol or mark intended to form a composite logo. The same applies to all copyright, drawing, model and patent being the property of the Seller.

15. Complaints – Reconciliation – Disputes

All complaints must be sent to the Client Service by email, using the contact form available on the www.franceisfun.fr, Internet Site, within three (3) months counting from the date of the circumstance giving rise to the complaint.
In the event of any dispute between FRANCE IS FUN and the Purchaser, the Party bringing the action must, prior to laying the matter before any court, send a warning letter setting forth the complaints alleged against the other Party.
The present Contract is governed by French law.

Applicable regulatory texts

In compliance with Article R211-12 of the Tourism Code, the following is a verbatim reproduction of Articles R211-3 to R211-11 of the Tourism Code.
GENERAL TERMS OF SALE AND PARTICULAR TERMS OF SALE
GENERAL TERMS OF SALE

 In accordance with article R.211-12 of the Code of Tourism, travel brochures and contracts offered by travel agents to their customers must include verbatim the following general terms from articles R.211-3 to R.211-11 of the Code of Tourism.

Article R211-3

With the exception of the exclusions provided for in paragraphs three and four of article L. 211-7, all offers and all sales of travel or holiday services lead to the delivering of appropriate documents that comply with the rules defined by this section.
In the event of sales of airline tickets or tickets on regularly scheduled services that are not accompanied by package-type services linked to this transportation, the seller issues the buyer one or several passenger tickets for the entire journey, issued by the carrier or under his responsibility.
In the case of transport upon request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned.
The separate invoicing of the various elements of a given tourism package does not absolve the seller of his obligations under the regulatory provisions of this section.

Article R211-3-1

Exchanges of pre-contractual information and the providing of contractual terms are done in writing. These can be done electronically in the conditions of validity and exercising provided for in articles 1369-1 to 1369-11 of the civil code. They must mention the name or company name and address of the seller and indication of his listing in the registry provided for in article L. 141-3 or, if applicable, the name, address and indication of the registration of the federation or the union mentioned in the second paragraph of article R. 211-2.

Article R211-4

Prior to the signing of the contract, the seller must give the consumer information about the prices, dates and other elements that constitute the services provided for the journey or holiday such as :

  1. The destination, means, characteristics and categories of transport used ;
  2. The type of accommodations, their location, level of comfort and main characteristics, authorization and tourism rating according to the regulations or customs of the host country ;
  3. The meal services offered ;
  4. A description of the itinerary for tours ;
  5. The administrative and health formalities to be carried out by French citizens or citizens of another member state of the European Union or of the European Economic Area, particularly in cases involving the crossing of borders, and the deadlines for carrying these out ;
  6. The visits, excursions and other services included in the package or possibly available at an additional cost ;
  7. The minimum or maximum size of the group making it possible to carry out the journey or holiday and, if the carrying out of the journey or holiday depends on a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the journey or holiday; this date cannot be set at less than twenty-one days before the departure ;
  8. The amount or the percentage of the price to be paid as a deposit upon signing the contract and the schedule for the payment of the balance due ;
  9. The conditions for revision of the prices as provided for by the contract in application of article R. 211-8 ;
  10. The conditions of cancellation of a contractual nature ;
  11. The cancellation terms defined in articles R. 211-9, 
R. 211-10 and R. 211-11 ;
  12. The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, such as expenses for repatriation in the event of accident or illness ;
  13. When the contract includes air transport services, the information, for each section of the flight, provided for in articles R. 211-15 to R. 211-18.
Article R211-5

The prior information given to the consumer binds the seller, unless, in this information, the seller expressly reserves the right to modify certain parts of it. The seller must, in this case, clearly indicate to what extent this modification can take effect and on what elements.
In any event, the modifications made to the prior information must be given to the consumer before the signing of the contract.

Article R211-6


The contract signed between the seller and the buyer must be written, drawn up in duplicate with one original given to the buyer, and signed by both parties. When the contract is signed electronically, articles 1369-1 to 1369-11 of the civil code apply. The contract must include the following clauses :

  1. The name and address of the seller, his guarantor and his insurer and the name and address of the organizer ;
  2. The destination or destinations of the journey and, in the case of a holiday in stages, the various periods and their dates ;
  3. The means, characteristics and categories of transport used, the starting and return dates and places ;
  4. The type of accommodations, their location, level of comfort and main characteristics and the tourism rating by virtue of the regulations or customs of the host country ;
  5. The meal services offered ;
  6. A description of the itinerary for tours ;
  7. The visits, excursions or other services included in the total price of the journey or holiday ;
  8. The total price of the services invoiced and the indication of any possible revisions of this invoicing by virtue of the provisions of article R. 211-8 ;
  9. The indication, if applicable, of the fees or taxes for certain services such as landing, disembarking or embarking fees at ports and airports, visitor’s taxes when they are not included in the prices of the services provided ;
  10. The schedule and method for payment of the price; the last payment made by the buyer cannot be less than 30 % of the price of the journey or holiday and must be made at the time of submission of the documents allowing him to carry out the journey or holiday ;
  11. The particular terms requested by the buyer and accepted by the seller ;
  12. The manner in which the buyer can submit to the seller a complaint for non-fulfillment or poor fulfillment of the contract. This complaint must be sent as early as possible, by any means allowing him to obtain a confirmation of receipt, to the seller, and, if necessary, indicated in writing, to the organizer of the journey and to the provider of the services involved ;
  13. The deadline for informing the buyer in the event of cancellation of the journey or holiday by the seller if the carrying out of the journey or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4 ;
  14. The conditions for cancellation of a contractual nature ;
  15. The conditions for cancellation provided for in articles R. 211-9, R. 211-10 and R. 211-11 ;
  16. The specifications concerning the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the seller’s professional legal liability ;
  17. Indications concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of insurer) and those of the assistance contract covering certain particular risks, particularly the costs of repatriation in the event of accident or illness; in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded ;
  18. The deadline for informing the seller in the event of a transfer of the contract by the buyer ;
  19. The commitment to give the buyer, at least ten days before his planned departure date, the following information: 
a) The name, address and telephone number of the local representative of the seller or, failing that, the names, addresses and telephone numbers of the local organizations that could help the consumer in the event of difficulties or, failing that, the telephone number to contact the seller in the event of an emergency; 
b) For journeys or holidays of minors abroad, a telephone number and address allowing for the establishing of direct contact with the child or the on-site manager for the holiday ;
  20. The clause for termination and reimbursement without penalties of the sums paid by the buyer in the event of non-observance of the information obligation provided for in 13° of article R. 211-4 ;
  21. The commitment to give the buyer, in a timely manner before the beginning of the journey or holiday, the departure and arrival times.
Article R211-7


The buyer can transfer his contract to a transferee who fulfills the same conditions as him to carry out the journey or holiday, as long as this contract has not produced any effect.
Unless there is a stipulation that is more favorable to the transferor, he must inform the seller of his decision by any means allowing him to obtain a confirmation of receipt seven days before the beginning of the journey at the latest. When it is a cruise, this period is extended to fifteen days. In no event is this transfer subject to prior authorization.

Article R211-8

When the contract includes the express possibility of a price revision, within the limits provided for in article L. 211-12, it must mention the precise method used for the calculation of the price variations, both upward and downward, and in particular the amount of the transportation costs and related taxes, the currency or currencies that could have an impact on the price of the journey or holiday, the share of the price to which this variation can apply, and the rates of the currency or currencies used as references for the establishment of the prices appearing in the contract.

Article R211-9

When, before the departure of the buyer, the seller is forced to modify one of the essential elements of the contract, such as a significant price increase and when he ignores the information obligation mentioned in 13° of article R. 211-4, the buyer can, without prejudice to recourse for reparation of damage that might be suffered, and after having been informed by the seller by any means allowing him to obtain a confirmation of reception :

  • either terminate his contract and obtain the immediate reimbursement of the sums paid without penalties ;
  • or accept the modification or substitution journey proposed by the seller; a rider to the contract specifying the modifications made is then signed by the parties; any decrease in prices is deducted from sums that may remain due from the buyer and, if the payment already made by him exceeds the price of the modified package, the surplus must be refunded to him before the date of his departure.
Article R211-10

In the case provided for in article L. 211-14, when, before the departure of the buyer, the seller cancels the journey or the holiday, he must inform the buyer by any means allowing him to obtain a confirmation of reception; the buyer, without prejudice to recourse for reparation of damage that might be suffered, obtains from the seller the immediate reimbursement of the sums paid without penalty; in this case, the buyer receives compensation at least equal to the penalty that he would have had to pay if the cancellation had occurred due to him as of that date.
The provisions of this article do not in any way represent an obstacle to the concluding of an amicable settlement leading to the acceptance, by the buyer, of a substitute journey or holiday offered by the seller.

Article R211-11

When, after the departure of the buyer, the seller is unable to provide a preponderant share of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following measures without prejudice to recourse for reparation of damage that might be suffered :

  • either offer services to replace the planned services, bearing any additional cost and, if the services accepted by the buyer are of a lower quality, the seller must reimburse him for the price difference upon his return ;
  • or, if he cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide to the buyer, at no additional cost, passenger tickets to guarantee his return in conditions that can be judged to be equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article are applicable in the event of non-observance of the obligation provided for in 13° of article R. 211-4.

1. Confidentiality policyc

FRANCE IS FUN S.A.S, a corporation (trade name: FRANCE IS FUN) takes great care with the personal data collected on www.franceisfun.fr. It undertakes to ensure that all such data are collected in compliance with the French Data Processing Act of 6 January 1978, as amended by the Law of 6 August 2004.

Entity responsible for processing

All personal data are collected by : FRANCE IS FUN, Simplified Public Limited Company, with a company capital of €5000, operating under the trade name FRANCE IS FUN, inscribed in the Registry of Commerce of QUIMPER under no. 801 947 599, with registered offices at 21, Résidence de KERVEREGUEN, LOCTUDY (29750), holder of a registration certificate from the Registry of Tour and Travel Operators.
Guarantor :
Insurer :
Intra-Community VAT no. : FR……………………

Nature of data collected

FRANCE IS FUN is likely to collect the following data :

  • Last name, first name
  • Postal address
  • Email address
  • Telephone number
  • Date of birth
  • IP address
  • Connection and navigation data
  • Order history
  • Products consulted

The mandatory or optional nature of the data will be indicated to you during collection by an asterisk. Certain data are automatically collected as a result of your actions on the Site.

Purpose of the data collected

FRANCE IS FUN collects your personal data with a view to :

  • Opening your Client Account ;
  • Permitting follow-up in the event of exchange/extension or complaint ;
  • Following up your orders ;
  • Sending you our company newsletters or those of our Partner companies, if you agree ;
  • Managing exchanges/extensions of the FRANCE IS FUN Gift Boxes/Activities ;
  • Customising your proposed offers ;
  • Carrying out surveys for statistical purposes ;
  • Compiling your opinions as a consumer ;
  • Measuring our audience, the number of pages viewed and the number of visitors to the Site ;
  • Preventing fraud.

FRANCE IS FUN undertakes to refrain from utilising the information for purposes other than mentioned above.

Recipients of personal data

The data collected on the www.franceisfun.fr Site are intended exclusively for FRANCE IS FUN S.A.S.
Nevertheless, if you agree, they can also be transmitted to our Partners for purposes of special offers likely to correspond to what you are looking for.

Persona data collections methods

Your data may be collected when :

  • You create a “Your Personal Space” Client Account ;
  • You place an order on our Site ;
  • You participate in a game or competition ;
  • You surf our Site and consult our Products ;
  • You contact our Client Service ;
  • You submit a comment.
Personal data conservation period

Your personal data will be automatically deleted :

  • Within one (1) year after your last contact with us ;
  • Automatically whenever two requests from us remain unanswered.
Cookies
Cookie utilisation policy

When you visit our Site www.franceisfun.fr, cookies are installed on your computer, mobile or tablet. Our Site is designed to be attentive to the needs and expectations of our clients. This is one of the reasons why we use cookies, so as, for example, to identify you and to access your account. This page is intended to provide you with a better understanding of cookies, how they work and how to configure them.

Definition of a cookie

A cookie is a text file installed on your computer when you visit a site or consult advertising. It is intended to collect information on your Internet use and to send you services adapted to your terminal (computer, mobile or tablet). Cookies are managed by your Internet browser.

The different issuers

franceisfun.fr cookies : These cookies are installed on your terminal by franceisfun.fr to respond to your surfing needs, and to optimise and customise the Services on our Site.
Third party cookies: These cookies are installed by third party companies (for example, Partners) to identify your main interests and for possible advertising customisation purposes, both on and off our Site.
They may be installed when you surf our Site or when you click on ads on our Site. Within the framework of our partnership, we take care that our Partner companies maintain a strict respect for the French Data Processing Law of 6 January 1978, as amended, and undertake to take all appropriate data confidentiality security and protection measures.

Configuring your web browser

You may choose to deactivate these cookies at any time. Your browser is configured to inform you of the cookies installed on your computer and to ask you whether you wish to accept them or not.
You may accept or reject cookies on a case by case basis, or reject them all systematically.
We wish to remind you that configuration is likely to change your conditions of access to our content and services requiring the use of cookies. If your browser is configured to reject all cookies, you will no longer be able to benefit from our services. So as to manage your cookies to your expectations, we suggest that you configure your browser giving due consideration to the purposes for which they are used.

Internet Explorer

In Internet Explorer, click on the Tools button, then Internet Options. Under the General tab, under Navigation History, click on Parameters.
Click on the Display Files button.

Firefox

Go to the browser Tool tab, then select the Options menu.
In the window that opens up, choose Private Browsing and click on Display Cookies.

Safari

In your browser, choose the Edit > Preferences menu.
Click on Security.
Click on Display Cookies.

Google Chrome

Click on the Tools menu icon.
Select Options.
Click on the Advanced Options tab and access the Confidentiality section.
Click on Display Cookies.

Hypertext links

The Site www.franceisfun.fr may contain certain links to other sites, the content of which is above and beyond our control, and are not covered by the present confidentiality policy. We are not responsible for the contents of the sites thus designed, or the manner in which your personal data may be collected and utilised.

Security of personal data

We are committed to assuring the security of your information. To prevent unauthorised access or divulgation, we have set up physical, electronic and management procedures to safeguard and secure all the information we gather online.
For purposes of payment, your bank data are collected by OGONE®, our payments service provider, which is solely responsible for the collection and conservation of data.

Your rights concerning your personal data

In compliance with the French Law on Personal Data of 6 January 1978, as amended by the Law of 6 August 2004, you have a right of access, rectification and objection to any personal data that concerns you.
In fact, you can access your personal data through your Client Space while surfing our Site at any time. You can correct your personal data if your situation has changed, or object to our collection of your personal data for prospecting purposes.
On the other hand, certain data are indispensable for the processing of your order, because we would be unable to process your order without collecting such data.
Finally, you can also request us to delete your personal data in its entirety at any time.
Simply send us the request by post at the following address:
FRANCE IS FUN- FRANCE IS FUN / Client Service …………………………………………… indicating your first and last names, email and postal addresses.
In compliance with applicable legislation, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and stating the address to which you wish our response to be sent. You will receive a response within 2 months of receipt of your request.

Amendment to our confidentiality policy

We reserve the right to amend our confidentiality policy at any time.
We will serve notice of any change in our confidentiality policy by updating the heading of our confidentiality policy. We suggest that you visit the page on a regular basis.

2. Legal notice

The Site www.franceisfun.fr (hereinafter referred to as the “Site”) is a site published by FRANCE IS FUN, FRANCE IS FUN, Simplified Limited Company, with a company capital of €5000, operated under the trade names FRANCE IS FUN, registered with the Registry of Commerce of QUIMPER under number 801 947 599, with registered offices at 21, Résidence de KERVEREGUEN, LOCTUDY (29750), holder of a registration certificate from the Registry of Travel and Tour Operators.
The Site is hosted by : OVH – RCS Lille MétropoleCode APE 6202A – N° TVA : FR 424 761 419 00045 Siège social : 2 rue Kellermann – 59100 Roubaix
Publications Manager : Mrs Laurianne LE COSSEC, General Manager
All texts and other material featured on the Site is copyrighted by FRANCE IS FUN SAS. All rights reserved.
All reproduction or utilisation of this material other than for private individual consultation is prohibited without the formal prior written consent FRANCE IS FUN SAS.